Tom is an amazing locksmith. He is very prompt and attentive. Very professional and excellent at what he does, and extremely nice. I am definitely using him again in the future when needed.
Tom was very pleasant, on time and gave excellent recommendations. Took some added extra items I had and resolved to my satisfaction. Great and excellent customer service.
Tom was very professional and rekeyed all the doors on my house for a good price. He arrived a few minutes before our scheduled time, easily switched out a doorknob to make it compatible with the rest of our locks, was courteous with booties inside the house, and even fixed part of part of the door frame that didn’t align perfectly. I would definitely recommend his services.
Explained the issues very well and very attentive. Concerned about even smaller things, like whether the color of the knob he was installing would match the color of the deadbolt lock on the same door. The brass on the interior of the house was different than the exterior, due to weather exposure. The locksmith created a complete knob set from two sets, using 1 knob from the brass and 1 from the antique brass set. He didn’t charge us for the extra knob set. Will call him to fix knobs at another location
Tom arrived right on time and changed one lock and installed another on my front door. He worked neat, double checked his work and cleaned up after himself. His rates were reasonable and he was helpful and friendly. I would definately recommend him
Professional and capable locksmith who arrived on-time and was prepared to complete the work. Tom offered valuable advice about a few other spaces. He is our go-to locksmith if needed again.
exceeded expectations. extracted key broken off into front door lock thereby saving me from having to buy new lock. Then tested work extensively to make sure everything was perfect. Finally gave good advice about avoiding problems in future. Real pro and nice person
Tom was fair and quite knowledgeable of his profession. He was also very friendly and prompt on a weekend. We'll use him again.
Tom's customer service is exceptional. I told him what I was looking to do and he made great recommendations that were sensible and cost efficient.
These guys just want you to be safe. They know what they are doing and are extremely professional. Tom was very helpful and always trying to make you save a buck while keeping you safe. Great experience!
An honorable,truly nice locksmith. He was considerate, flexible and full of excellent information and advice. What a refreshing change for the shady people we have dealt with in the past! Highly recommended.
Excellent work at a reasonable price was provided by Tom at Regiment Security. The work he did at our rental property was nothing short of excellent. I highly recommend Tom.
Tom was prompt in returning my call, gave me suggestions on the phone for fixing my lock problem in order to save me money & his trip- & when he came, was on time & knowledgeable about my problem & fixed it. No one could have done it better!
Highly professional and considerate. Great quality. Recommended to anyone needing a locksmith.
I had an excellent experience with Tom and Regiment Security. He was easy to communicate with and available to schedule service. He also made helpful recommendations to increase the security of my home and stay within my budget. I would recommend him and would certainly be happy to work with him again should the need arise.
Tom is fantastic. Showed up the same day I called him to give an estimate, he offered a great option for our new door lock at a very affordable price. The install was within a day and he was very thorough with his work. I highly recommend Tom.
Tom just finished his work. He was awesome! Was able to come same day I called him, fixed my lock, and pointed out how our contractor had previously installed the wrong handed door handle. Will call him again if/when we need him.
Showed up at scheduled time. Worked efficiently. Friendly. Would use again without hesitation.
An honorable,truly nice locksmith. He was considerate, flexible and full of excellent information and advice. What a refreshing change for the shady people we have dealt with in the past! Highly recommended.
Tom called us in the first 10 minutes of submitting our request. In that time I read all of those fabulous reviews. I own a business that lives on customer service and word of mouth. So when Tom called and said he was from Regiment Security, I was really excited. Tom is exactly what the reviews say.....he helped us with our Security problem, sat down and gave us our options and then went out and promptly did the work at a super price. We will never call anyone else. Thank you Home Advisor for turning us on to Tom and Regiment Security.
Tom knows what he is doing and is incredibly nice. He was punctual, diagnosed the problem quickly and fixed our front door so that it stays closed and works perfectly. He insisted on cleaning up and also took care of a couple of other small things while he was here. Tom also cares deeply about his customers and offered us some helpful advice. I highly recommend him.
Immediate call back and I got the service call the next day. Tom was on time, totally professional, genuinely kind and concerned and did an exceptionally careful job. I felt in 100% competent and safe hands. Above and beyond most customer service experiences I've had in recent memory. Won't use anyone else going forward.
This was truly a pure HomeAdvisor contact. I did not know Regiment Security prior to yesterday. Tom Mullen is the kindest, most diligent service person I had the pleasure to hire. When other locksmiths advised to replace all my Medeco keylock hardware with budget conscious but still inferior quality brands Tom advised me to keep it. He polished it to new and re-installed it all in one day (which involved two trips from his office to my home). Tom charged me a very reasonable fee, the lowest of all the quotes I got from his competitors. He stood behind his work offering repeatedly to come back if for any reason I was not 100% satisfied and provided a year of warranty in case any issue after installation. I'm glad to have found that Tom provides his services in my area and I fully recommend him.
Tom was professional and very knowledgeable. He showed up when he said he would and did a wonderful job. The cost was very reasonable. All over, a wonderful experience. We highly recommend Regiment Security.
I felt safe because he was a respectful on time and in every way a professional.
We hire Tom Mullen and Regiment Security to open a locked lateral file in our office. Tom came at the appointed time and subsequently not only opened the file cabinet but repaired that lock and the locks on three other cabinets. Tom's knowledge, service and professionalism was greatly appreciated. We wilI use him again and highly recommend his service to all.
We hired Tom for two things. First for removing a locked safe (bolted to the floor) from previous owner. Tom was the most competitive and the work was impeccable. Then we also hired him to replace the locks and re-key the whole house. Tom patiently explained to us the different grades (1-3) and qualities and helped narrowing our choice and the brand based on our preferences and without ever pressuring us. I tend to be a tough grader but whether it is the attitude, the work quality or the pricing I cannot find any fault whatsoever. Thank you for the job well done. My only regret is not having known about this company before!
Tom is a true professional who knows his craft well
Making appointment was easy and Tom came right on time. I heard he was in the business for over 10 years and recently opened his own shop. He is very experienced and friendly. He worked very patiently and gently on my jammed deck lock until it slowly came back to life again, saving me the money to replace the expensive lock. Though he may charge a little more for the service call, the onsite estimate was accurate and the overall price was very reasonable for the work he did.
Polite, respectful, curteous & knowledgeable. Assisted in locating certain replacement parts specific to a doorknob that needed a tune-up. He was able to fix it immediately and offered to return whenever I wanted him to with the specific parts just ordered. Or I can wait for the next time it may need another tune-up. Shared knowledge of other security issues discussed and appreciated.